SHIPPING AND RETURN POLICY
Our online store ships to most European countries:
Austria, Croatia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Netherlands, Norway, Portugal, Spain and Sweden.
All orders placed on our website before noon from Monday to Friday (except public holidays) will be processed within 24 hours.
We work with DHL Express and normal delivery time is 1-2 days.
At www.castlefragrances.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy to ensure your peace of mind. Please read our return policy carefully to understand the guidelines and procedures.
Eligibility for Returns:
- We accept returns within 14 days from the date of purchase.
- The item must be unused, in its original condition, and in the original packaging.
Initiation of Return:
- To initiate a return, please contact our customer support team at email@example.com
- Provide your order details, including the order number, item(s) to be returned, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization, if eligible.
- The customer is responsible for the cost of return shipping, unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item(s).
- Please ensure that the item is properly packaged to prevent any damage during transit.
Inspection and Refund:
- Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
- If the return is approved, we will process your refund using the original payment method.
- Please allow 7-14 days for the refund to be reflected in your account.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- We may request supporting evidence, such as photographs, to assess the issue and provide a suitable resolution.
Please note that this return policy applies only to purchases made directly through our website. If you have made a purchase through a third-party retailer, please refer to their return policy.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to help you have a seamless shopping experience.
By making a purchase from Castle Fragrances, you acknowledge that you have read and understood our return policy and agree to comply with its terms and conditions.