FAQ

Upcycled ingredients are the leftovers/treasures which are collected from different manufacturing processes that would otherwise go to waste. In fragrance world such as unsold jasmine flowers, used tangerine peels, wood chips go through an extraction process to produce new fragrance or essential oils. 

Upcycling gives waste a new lease on life.

If you're interested in featuring our products, just reach out by e-mailing info@castlefragrances.com

Please go to the section “BECOME A RESELLER” for more info!

Please note that we are unable to approve applications for resellers that wish to sell and distribute our products online.

For your initial purchase, a minimum order value of €500 is necessary, while there are no minimum quantity requirements per product. You have the flexibility of assembling products of your preference, combining various products within a single order.

We are sorry, but at this moment we are unable to offer white label service.

Our scented candles are not only a great scent experience, they are also a piece of art in your own home/castle interior. Please follow the instructions in our CANDLE CARE GUIDE how you can fully enjoy your favourite Castle Fragrances candle.

If you're experiencing uneven burning with your candle, here are a few steps you can take to address the issue:

Avoid air drafts: Ensure that the candle is not exposed to any air drafts. Air drafts can disrupt the flame and cause uneven burning, even excessive smoke.

Allow sufficient burn time: It's important to give the candle enough time to achieve a full melt pool, where the entire surface of the wax becomes liquid. Depending on the size of the candle, this may take anywhere from 2-3 hours. 

Check and adjust wick position: After burning, when the wax is solidifying but still soft, examine the position of the wicks. Sometimes, slight movements can occur during burning, leading to uneven burning patterns. Gently adjust the wicks to ensure they are centered and upright to promote balanced burning.

Use an even surface: Verify that the candle is placed on a stable and even surface. Uneven surfaces can disrupt the candle's balance and result in uneven burning.

To clean the candle glass or tins of a finished candle and remove any leftover wax and wick, follow these simple steps:

1. Allow the wax to cool: Ensure that the candle has completely cooled down and the wax has solidified before attempting to clean your vessel. This will prevent any risk of burns or accidents.
2. Remove the remaining wax and the wick: Fill the vessel with hot water. Let it soak for a few minutes to loosen any remaining wax or residue. Dispose of the waxy residue in an appropriate manner. Gently loosen the wick with non-abrasive tool such as wooden stick.
3. Clean the glass: Wash with warm water and a mild dish soap using a soft sponge or cloth to gently scrub the inside of the glass/tin, removing any remaining wax and dirt. Rinse thoroughly with clean water.
4. Dry the glass: After cleaning, dry the glass container with a soft, lint-free cloth or let it air dry completely.

Your candle glass or tin vessel is now ready to be re-purposed. 

Thank you for being conscious about our environment!

When you receive your order, please inspect all products carefully with the delivery personnel to ensure they are in good condition and free from any damage during transit. If you notice significant damage to the products, DO NOT ACCEPT the delivery. Immediately return the box to the delivery personnel. 

If damage is found after opening and it's due to handling by the postal service or carrier, please contact them to file a claim. 

If any issues with the post office or carrier remain unsolved, please email us with details of your delivery, what's damaged and a photo if possible.

We request that all damages are reported within 48 hours of delivery. 

Your satisfaction and the quality of our products are of utmost importance to us.

Shipping is calculated at check out based on the destination and weight of the items. We offer free shipping on orders over €150. Applies to only private individuals.

Our online store ships to most European countries:

Austria, Croatia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Iceland, Italy, Ireland, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Netherlands, Norway, Portugal, Spain and Sweden.

All orders placed on our website before noon from Monday to Friday (except public holidays) will be processed within 24 hours.

We work with DHL Express and normal delivery time is 1-2 days.

If your delivery is encountering issues, please reach out to us immediately at info@castlefragrances.com and will make every effort to ensure your package reaches you as soon as possible.

Local delivery service is available to customers in Marbella within 25km radius. Delivery charge of €8 applies for orders under 150€. Please contact us to confirm delivery time and date.